Thank you for shopping at Charloy. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.If you are not entirely satisfied with your purchase, it is easy to exchange or refund.please don’t hesitate to contact us at firstname.lastname@example.org, we will try our best to meet your request.
Easy Exchanges:Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Fast Refund:Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy-Purchase (except swimwears、bags&accessories) can be returned or exchanged within 15 days from the delivered date.-Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.-Buyer is responsible for return shipping cost.Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return-Final sale item(s) is not eligible for return or exchange.-Swimwear is not eligible for return or exchange.-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Order Cancellation Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Contact us If you have further questions / issues, please don’t hesitate to contact us at email@example.com or chat with us online.